Questions & answers
Whether you need an account, how delivery works, what PetMart refunds, and what we will never ask you for at any point.
Do I need an account to buy?
Yes. You create a PetMart account at checkout — an email address is enough. It is where your order status page lives, so you can watch each item land, see the delivery photograph and re-request anything missing without having to catch a human first. We say this before you fill a cart rather than after, because finding out at the payment step is a nasty surprise.
How do I place an order?
Pick your game, browse the catalogue and add what you want to your cart. At checkout you sign in or create your account, enter your Roblox username, and choose a payment method. Once payment confirms, the order moves into delivery and its status page goes live.
Is PetMart legit?
Yes, and the honest way to answer that is to let you check rather than to assert it: 33,000+ public delivery photographs, independent reviews on Trustpilot that we cannot edit, and a Discord with 130,000+ members that you can read before you spend anything. The full answer — including a frank account of why automated site-checkers score us the way they do — is on About PetMart.
How fast is delivery?
It depends on the game, and we only publish a figure where we have enough completed orders in the last 30 days to measure one — with the sample size attached.
Games we deliver by hand are coordinated by a person in a private Discord ticket, so they depend on you and a staff member being in game at the same time, and we publish no time figure for them. These are measurements, not guarantees. If yours is taking longer than you expected, message us and we will chase it.
Is it safe? Will I get banned?
We deliver items the same way players trade and gift them in-game, so nothing about the delivery requires exploiting, scripting or account sharing on your part. We never ask for your Roblox password and we never sign in to your account. Every completed delivery is photographed — 33,000+ of them are public — so there is a record of exactly what happened on your order.
What happens after I pay?
You get an order status page immediately, and for most games a private Discord ticket opens against your order number. From there either our automated system or a staff member arranges the in-game trade, gift or mailbox delivery. You are notified the moment the items land, and the delivery photograph is attached.
How does delivery through Discord work?
For trade- and gift-based games, delivery is coordinated in a private ticket tied to your order. You are told exactly which account to add or which server to join, and when to accept the trade or gift. Every delivery is photographed and logged, so you always have a record.
What payment methods do you accept?
Credit and debit cards through Stripe, PayPal, your PetMart wallet balance, and a range of cryptocurrencies. Pick whichever suits you at checkout.
Are payments secure?
Card payments are processed by Stripe and crypto by our payment provider, so your payment details go straight to the processor and are never stored on our servers. We also run fraud-prevention checks on every transaction.
What is your refund policy?
Not delivered? Full refund or replacement of equal value — your choice. That is the promise made at the payment step and it is what binds. Once an order has been delivered successfully we do not offer refunds, returns, replacements or exchanges, because an in-game item cannot be taken back off your account. If something did not arrive, message us and we will sort it out. The full policy, including the cases in between, is on Delivery & refunds.
Which games do you support?
A growing list of popular Roblox games — open the games menu to see everything we currently stock. If what you want is not there, ask in our Discord and we will tell you whether we can source it.
How can I get help with my order?
Every order opens its own support channel, and our team is reachable in our Discord. Whether you have a question before buying or a problem with an order you have already placed, open a ticket or ask in the server.